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Dentons Return Policy / Guarantee
Due to health regulations, pillows are non-exchangeable/refundable for change of mind or once the pillow has been used. Please ensure choosing the correct pillow for you. Purchasing an incorrect pillow will not be covered under the manufacturer’s warranty.
If you believe your pillow to be faulty, all returns are to be made through the authorised stockist where the product was purchased.
For Dentons online orders - If you believe your pillow to be faulty, all returns must be authorised by Dentons prior to being returned. Please contact email@example.com to gain an RA (return authorisation) number for your pillow to be returned for assessment by our quality control team.
Dentons Pillows come with a 5 year guarantee. The warranty is effective from the date of purchase, whether you have bought your product directly from Dentons or one of our authorised stockists.
Dentons products are individually processed, therefore minor variations can occur.
Our 5 year replacement guarantee protects consumers against potential product faults or defects.
If a valid proof of purchase is provided, Dentons will give you the following warranty for its products subject to the conditions set out below:
Dentons General Warranty Conditions:
The warranty does not apply:
If products are repaired under the warranty, the original warranty period is not extended. Please note the warranty is for repair or replacement only.
Subject to the conditions set out above, if you make a valid claim under the warranty period of 5 years, Dentons will provide you with an equivalent replacement product.