Frequently Asked Questions

• Where are Dentons pillows made?

Dentons pillows are proudly designed and manufactured in Australia. The company has been operating for over 40 years, primarily manufacturing from their Melbourne facility. Each pillow is made to the highest quality standards and comes with a five-year replacement guarantee, reflecting their commitment to Australian made quality.

• What warranty comes with a Dentons pillow?

Every Dentons pillow comes with a five-year replacement guarantee, effective from the date of purchase whether bought directly from Dentons or through an authorised stockist. The guarantee protects consumers against product faults or defects. A valid proof of purchase is required to make any warranty claim.

• What pillow materials does Dentons offer?

Dentons offers four core materials: Softec™ foam, Memory Foam, Memorelle™ fibre, and Natural Latex. Softec™ is a patented foam blend developed in Melbourne. Memory Foam features slow recovery and open cell breathability. Each material is designed to provide comfort, support, and a cooler night's sleep.

• What sleep styles do Dentons cater for?

Dentons designs pillows specifically for back sleepers, side sleepers, and all sleepers. Each category has dedicated pillow options tailored to the unique support needs of that sleeping position. Dentons makes it easy to find the right pillow by filtering their full range by sleep style.

• Can I return a pillow if I change my mind?

Due to health regulations, Dentons pillows are non-exchangeable and non-refundable for change of mind or once the pillow has been used. Customers are encouraged to choose carefully before purchasing, as selecting the incorrect pillow will not be covered under the manufacturer's warranty.

• How do I make a warranty claim for an online order?

For online purchases, all returns must be authorised by Dentons before being sent back. Contact enquiries@dentons.com.au to receive a Return Authorisation (RA) number. The pillow will then be assessed by Dentons' quality control team. The original invoice or sales receipt must be provided as proof of purchase.

• Is free shipping available in Australia?

Yes. Dentons offers free standard shipping within Australia on all orders over $100. All payments must be received in full prior to dispatch. Dentons uses their best endeavours to meet stated dispatch and delivery timeframes, though these cannot always be guaranteed due to factors outside their control.

• Do you offer pillows for children?

Yes. Dentons offers a dedicated Children's Range. The Children's Classic pillow is designed for ages four years and over. It features SMART™ Fill Technology, is gentle on pressure points, and the entire pillow can be machine washed and warm tumble dried for easy care.

• Are Dentons pillows treated against bacteria?

Yes. Dentons pillows are Health Fresh treated for control of bacteria, mould, and mildew. This treatment is applied across the range to maintain hygiene and product longevity. Most pillows also feature a removable, machine washable cotton cover for added cleanliness and convenience.

• Is there a pillow designed to reduce snoring?

Yes. The Dentons Anti-Snore pillow is made from moulded Softec™ foam and designed specifically for back sleepers. Its raised roll under the neck facilitates airflow through the throat to reduce snoring. It also ensures correct head, neck, and spinal alignment for a healthier sleep.

• 11. Can I pick up my order in person?

No. Dentons does not allow personal pick up of online orders. All orders are dispatched and delivered to your nominated address. Prices displayed on the website are in Australian dollars and include GST where applicable. Payment must be received in full before any order is dispatched.

• Where can I buy Dentons pillows in store?

Dentons pillows are available through authorised stockists across Australia. If you believe a pillow purchased from a stockist is faulty, returns must be made through that authorised stockist where the product was originally purchased. Visit the Stockists page on the Dentons website to find a location near you.